Important information regarding your AlphaRacks VPS
现在唯一的解决办法就是 发TK 让他们给你重新开
unfortunately we lost all the data! Please use the new VPS as of now.
On Sept 8, 2016 at approximately 1:04 PM PST, a PSU failure occurred on a OpenVZ VPS node which resulted in a forced and unexpected shutdown of a VPS node which has affected a small number of clients.
Upon investigation and addressing the hardware issue, this particular server has had complications restoring services. Upon restarting this node, it has undergone a Filesystem Check (“FSCK”) of which it has not been able to successfully recover with. Senior technicians have and are working to restore services; additionally a data recovery service is actively working to salvage client data.
We have already been in contact with a number of clients and successfully placed them upon new hardware nodes by recreating their VPS instances. In order to prevent extended and prolonged downtime to the customers who are affected, we are offering immediate VPS recreations.
You are receiving this email because one or more of your VPS containers are affected by this incident and will require recreation upon a new hardware node.
If the first two octets of your VPS IP address began with either:
Please utilize the following steps to have a new VPS deployed for you immediately:
Step 1: Log into your MyRack Client Area here: https://www.alpharacks.com/myrack/clientarea.php
Step 2: Click on "Open Ticket" and create a support ticket to the Support Department.
Step 3: Subject of the ticket is: "Recreation of VPS"
Step 4: Body: "Per the email announcement, please recreate my affected VPS and send me the login details to the new instance."
Our support technicians will immediately recreate your VPS on another node and provide you the login details to your new instance.
We have extra support staff on duty to handle VPS recreations and we are here to address any questions or concerns you may have at [email protected] (Please do not respond directly to this email as it will not be seen).
We sincerely appreciate your understanding and apologize for any inconvenience this incident may have caused you.